01
How you receive tickets
What information the customer needs to provide, what ticket types you use, and who triages them.
Product demo
Let's not show every screen. Let's show your process.
The best fsDesk Pro demo starts with a few sentences about how you handle tickets today. From there, we can focus on the features that actually matter to your team.
Contact us
What the conversation looks like
Three things worth discussing.
02
How contracts and SLA work
Which deadlines are critical and whether they differ by customer or service type.
03
Who is involved in the process
Technicians, coordinators, customers, subcontractors, and people responsible for time billing.
During the demo
You will see the system in a real-world context.
Workflow configuration
Fields, ticket types, statuses, and permissions.
SLA control
Response and resolution deadlines aligned with contract terms.
Technician workflow
Ticket history, notes, activities, and time tracking.
Customer view
The information available outside the service team.
Let's start with a conversation
Tell us what your service workflow looks like.
You do not need to prepare a specification. A short description of your team, customers, and key requirements is enough.
Contact us
The Frigg Systems contact form will open on a separate page.