The product evolves with the way your service teams work.

An issue with generating the report in PDF format has been fixed.

Information about the availability of a new version of the application has been added.

The display of working hours has been updated to the 24-hour format.

Now the application detects incoming automated out-of-office replies and skips them when importing emails.

Fixed the display of long notes in the list.

Fixed errors that could occur in some cases when editing a submission.

A customer administrator can receive notifications about all tickets for that customer.

Improved the customer address editor.

Added customer address selection from a drop-down list directly in the ticket.

Improved the display of long notes in lists.

Added security fixes and application performance optimizations.

Added a work-time summary to the ticket header.

Improved summary report behavior.

Added the option to include the note author in email notifications.

Added ticket list filtering by the date of the latest note.

Updated XLSX generation and improved report formatting.

Improved generation and readability of ticket service reports.

Added the ability to expand long content in the notes view.

Improved note formatting in tickets.

Related parent and child tickets can now be displayed in the ticket view.

Separated notifications for service users and customers, and corrected application and attachment URLs.

Added the {changes} tag to summarize changes made to a ticket.

Corrected text in selected buttons and descriptions.

An administrator or the note owner can delete it.

Added a column with detailed time spent on a ticket.

Fixed a list display issue affecting some customers.

Fixed work-time calculations in reports.

Added filtering by date range.

Administrators can check for and download an update directly from the panel.

The ticket list can display the date and source of the latest note.

Added ticket filtering by resolution date.