Pro
You configure forms, statuses, SLAs, and permissions to match your own processes. fsDesk Pro keeps track of deadlines, organizes the team's work, and provides the client with a clear view of progress.
Forms and statuses aligned with your workflow.
Deadlines calculated automatically in accordance with the terms of the agreement.
The system runs on your company's infrastructure.
Every shift, message, and work hour in one place.
From the customer form, through service delivery and SLA tracking, to time billing. No moving data between spreadsheets and separate tools.
Add custom fields, dependencies, and required information. Different contracts can use different ticket types, so technicians have the complete data they need from the start.
The ticket list gives the whole service team a shared view of the workload. Overdue deadlines are visible without opening every ticket, and filters quickly narrow the view to a specific customer, product, or technician.
Notes, completed activities, comments, attachments, and status changes form a clear service log. Every team member can quickly understand what happened before.
Technicians record time and describe completed work directly in the ticket. The data can then be used for workload analysis, reporting, and customer billing.
For each contract, define ticket types, response times, and resolution times. The system also accounts for service hours, so deadlines are calculated according to the actual contract terms.
fsDesk Pro reflects the way your team actually works—from contract terms to exactly who can see and change a given status.
A subcontractor gets a dedicated account and sees only the tickets assigned to them. You can also define which contracts they are allowed to work on.
No shared logins between companies.
Only the relevant tickets and information they need.
fsDesk Pro runs on your server infrastructure. Your organization retains control over security policies, backups, and administrative access.
An additional code sent by email reduces the risk of account takeover if a password is compromised.
Administrators, coordinators, technicians, customers, and subcontractors see exactly the scope they need.
Customers have access to their tickets, communication, statuses, and attachments—without internal service data.
The system can notify users about successful and failed login attempts, adding another layer of access control.
Repairs, inspections, and field work delivered for multiple customers.
Structured handling of incidents and changes within the organization.
Facility and infrastructure service with deadline control.
Processes driven by contracts and SLA parameters.
Service history and required data for specific equipment.
Controlled handoff of tickets to external companies.
Net prices. Package 5 and Package 10 require an annual commitment. Pay annually upfront and receive one month free.
2,090 PLN net when paid annually upfront
3,410 PLN net when paid annually upfront
For teams that need more than 10 user accounts.
Show us how you handle tickets today. During the demo, you will see how that workflow can be modeled in fsDesk Pro.